As we all navigate through this uncharted COVID-19 pandemic, Summit Broadband remains committed to keeping the safety and health of our customers, our employees and the communities we serve at the forefront of all we do. To that end, we continue to follow the guidelines provided by federal, state and local government health officials for personnel in the field providing essential services.
Please be aware that our current policy for scheduling in-home services calls is:
- If one of your core Summit Broadband products or services – internet, phone or TV – is completely out/non-functional, we will schedule a technician to come to your home, provided no one in the home has tested positive for the coronavirus or is in quarantine.
In all cases, our Contact Center representatives and technicians will try to resolve your issues remotely with extensive troubleshooting. However, if that is unsuccessful, Summit Broadband will not send a technician to the home for the following issues, including but not limited to:
- One television/cable box loses signal if there are other functioning TVs and boxes in the residence
- Not receiving a signal on one/few channels while the majority of channels broadcasting are viewable
- Slower-than-normal internet speed
We realize these are very stressful and frustrating times, and we ask for your patience and understanding as we work to keep your lifestyle connected, while we do our part to help “flatten the curve.” Please contact us with any questions.
As always, thank you for being part of the Summit Broadband family.