Updates

 

Sun Outages – What You Need to Know

Sep 25, 2020

Twice a year, during the Spring and Fall, you may experience some degree of television interference due to a natural phenomenon known as “sun outages.” This Q&A will help you understand what they are and how they can affect your television service:

I.  What is a sun outage?

A sun outage is a temporary interruption in satellite signals caused by interference from solar radiation. The interference is caused when the sun is in direct line with a communication satellite and the sun’s radiation overwhelms the satellite signal.

II.  How do they affect my TV-viewing experience?

During this time, you may experience interference with picture quality and sound when watching television. Sun outages do not affect internet or phone service.

III.  When do they occur?

This Fall, sun outages are expected to occur between Sunday, September 27, and Wednesday, October 14. Channels may experience outages during mid to late afternoon.

IV.  How long do they last?

Sun outage interruptions can last from less than a minute to up to 15 minutes.

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