ORLANDO — September 3, 2025 — Summit Broadband, a leading fiber-optics telecommunications provider in Florida, has unveiled a new brand promise, “Focused on Fiber. Focused on Florida. Focused on You.” This initiative underscores the company’s commitment to delivering exceptional service and guaranteed reliability to its customers across Florida, deeply rooted in its understanding that it serves its neighbors. Summit Broadband’s new brand promise is built upon a foundation of commitment and confidence, guaranteeing superior experiences for every customer.

This strategic direction marks a significant step for Summit Broadband, reinforcing its investment in network infrastructure and its relationships with both residential and commercial customers across Florida. The company’s renewed focus aims to drive innovation, foster stronger community ties, and ultimately deliver an unparalleled customer experience.

“This new brand promise is more than just a slogan; it’s a reflection of our core values and our commitment to our customers and the communities we serve,” said Summit Broadband’s Senior Vice President of Marketing, Kira Howell. “We are incredibly proud to be a part of Florida, and we are dedicated to providing the best possible fiber-optic service, ensuring our customers have the reliable connectivity they need to thrive, whether at home or work. This is our promise to you.”

Focused on Fiber: The Guarantee of Cutting-Edge Connectivity

“Focused on Fiber” highlights Summit Broadband’s dedication to providing high-speed, reliable internet services with an impressive 99.99% reliability guarantee. This isn’t just a claim; it’s backed by tangible assurances for customers. Residential speeds soar up to 10 Gbps, with commercial speeds reaching up to 400 Gbps, ensuring robust connectivity for all needs. To further solidify its commitment, Summit Broadband is introducing service credits for qualifying outages, ensuring customers are compensated for any significant service disruptions. This commitment is backed by premium equipment, ensuring customers enjoy a seamless and powerful experience.

Focused on Florida: A Commitment to Community

Summit Broadband has been serving thousands of homes and businesses for over 30 years, considering its customers as neighbors. This commitment involves active participation in local chambers and Economic Development Councils, community outreach events, and supporting local university intern programs.

Summit Broadband’s deep-rooted presence in Florida is more than just providing services; it’s about being a dedicated community partner. This commitment exemplifies its ongoing support for local initiatives, such as the Second Annual Back to School Drive for Leesburg Elementary, that raised thousands of dollars in school supplies and clothing. Summit Broadband is proud to support the communities it serves and will continue to give back a portion of its proceeds to Florida-based organizations and programs.

For communities, this focus translates into tangible benefits. Summit Broadband offers tailored solutions for HOAs, MDUs, and gated communities, including Fiber Internet, Managed Wi-Fi, TV, and Phone Services. These offerings come with bulk pricing options and personalized customer support, highlighting their understanding of communal needs, and emphasizing the company’s commitment to being an integral and supportive part of the communities it serves.

Focused on You: The Promise of Customer-Centric Excellence

“Focused on You” is Summit Broadband’s pledge to prioritize customer satisfaction above all else. This includes strong Commercial Service Level Agreements (SLAs), direct access to an executive team, and a robust 24/7/365 support system. Residential customers will benefit from a 30-day money-back satisfaction guarantee, no penalties for breaking contracts and offering free account reviews and a rewards program. Summit Broadband stands behind its service with a new credit policy that covers billing errors and provides credits to residential customers if calls take longer than 120 seconds to answer, showcasing a strong commitment to accuracy, customer confidence, and responsiveness, as well as trust. For more information, please visit https://summit-broadband.com/promise/.