Connecting Your Neighborhood

Summit Broadband serves thousands of homes and businesses throughout Florida, and we continue to grow. Our network expansion means faster, higher capacity and more reliable Internet for more communities. It can also mean you might see some construction going on in your neighborhood.

Here’s what you need to know.

 

Construction Sites

Once we start construction in your community, you will see clearly marked construction sites and our professional construction crews at work. Their goal is to work safely and quickly, minimizing any disruptions or inconveniences for you. As part of the process, crew members often need to access the utility easements, which may be located on residential property. As a safety precaution, there may be an occasional need to divert traffic. The construction phase is temporary and we greatly appreciate your patience and understanding.

Construction Process

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Identify Utilities

Before we build, we ask the utility companies to come out and mark where power, phone or gas lines are located to avoid damaging them. Paint markings on the roads and in yards indicate where other utilities are buried. We may also dig in yards to verify the location of utilities.

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Place Fiber Along the Road

Fiber-optic cable will either be placed on existing utility poles or buried along an easement near the road. For underground fiber installation, a method called directional boring will be used. This creates a path for fiber that is at least three feet deep with minimal surface disruption. Along this path, we will also install hand holes that will allow us access to our fiber when necessary.

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Connecting Fiber to Your Home

During and after construction, you will receive communication from us about available services and how to order. When your order is confirmed, our Summit Broadband team will work with you to connect fiber from the right-of-way to your home. The fiber to your home may be in the air or placed underground, depending on the circumstances. We will then place a small box on the side of your home for your fiber connection. Please advise the technician of the areas of the yard we should avoid. These areas should include invisible dog fences or sprinkler systems.

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Installation

Once you have signed up for Summit Broadband services, a technician will access your home to connect everything inside and turn on your fiber services. At this time, you can try out the equipment and ask questions of the technician.

The Four Stages of Construction

 

Construction FAQs

Why is there construction in my neighborhood?

Summit Broadband is bringing state-of-the-art fiber-optic Internet to your community. The construction phase is temporary, and we will make every effort to minimize any disruptions and do our best to restore all areas we disturb to the previous condition. We greatly appreciate your patience and understanding as we work to provide fast, reliable and affordable fiber Internet. Whether you are taking our fiber services or not, the first two steps of the construction process will affect everyone that is within the construction area.

What is aerial fiber?

Aerial fiber is fiber-optic cable that is installed on utility poles instead of buried. The major benefit of aerial fiber is the reduction in cost of installation and the speed at which the network can be constructed.

What are the black cases hanging from the lines?

The black cases are called splicing terminals. They provide a connection between lengths of fiber and make repairs between sections of fiber much easier.

What is directional boring?

Directional boring is the method we use to dig the path for our underground fiber. The machine itself is large, but ultimately the drill head bores a small hole at the desired depth producing a cavity for our fiber duct with minimal above-ground disruption.

Why are they filling holes with sand in my yard?

Our construction crews use sand to partially fill holes because it settles less than normal soil. Soil is layered on top of the sand, so your yard won’t appear to have been disturbed in any way.

What is the box in the yard by the street?

The box is called a hand hole. Hand holes are placed periodically along the road in the case of underground installation. They provide access points to our fiber. We install them on or close to the property line and flush with the ground so you can mow right over them.

I am not getting your services, so this won’t affect me, right?

Bringing fiber to your area requires us to build past every home and down every street in your area. This is accomplished through construction in the right-of-way, which affects everyone to some extent. Having fiber service available to your home can also increase the value of your home, even if you’re not connected.

What is the right-of-way?

The right-of-way is the area legally designated for utility placement, sidewalks and other public use. It is generally the land 25 feet to either side of the centerline of the road—approximately five to ten feet of yard adjacent to the street.

Will bad weather slow the project?

Unfortunately, yes. Since this is an outside construction project, weather plays a large role in whether we can continue to have our crew on the job site day after day. Inclement weather can delay our work because it can make it more difficult or even unsafe to work outside. 

Will you keep me informed of what’s going on?

Yes. If there is construction in your area, you will receive communications before, during and after construction. For example, you may see yard signs in the area. Also, if your address is within the area of development, you may receive additional notices such as direct mail postcards, letters and door hangers. We encourage you also to check your address for service availability on this website

Additional Questions or to Report a Problem

As we’re building the fiber-optic network in your area, we understand you may have additional questions or may need to report a problem during construction in your neighborhood.

Please submit your information through the form below and we’ll gladly assist you. You can also call the customer care team at 877.678.6648.

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Service Availability

Residential Customers: See if we’re in your neighborhood:

Live in a gated community or apartment complex? For service options, call 877.678.6648.

Commercial Customers: Please Contact a Sales Representative