Better Connections Special Edition
November 13, 2025
Welcome to the Better Connections Special Edition!
We’re excited to bring you this special edition packed with ways to simplify your experience and supercharge your services. Discover new features in My Account portal so you can manage your account with ease, discover new products and services and access self-help resources and tools at your fingertips, solving issues in minutes. It’s all about making life easier, faster and more connected – just for you.
My Account Portal
Your hub for managing services anytime, anywhere:
- Check Billing & Past Invoices – up to 12 months
- Make Secure Payments – with multiple pay options and Auto Pay
- Upgrade, Change, Add Services – explore plans, make changes and easily add new TV services, faster speeds, phone, and more
- Restart Your Equipment – reboot your equipment with one-click
- Link Multiple Accounts – if managing multiple properties or accounts, now it’s all in one place
- Activate or Manage Seasonal Plan – if going out of state or returning, easily manage your plan online
- Stay Informed – sign up for text alerts or outage notifications
- View Your Current TV Channel Line Up
- Review & Update Profile Settings – keep your contact information and preferences up to date
Bonus!
Every month, we’ll randomly select a customer who uses My Account portal to receive a $25 gift card as a thank you!
Learn how to reset your modem or router, program your TV remote, troubleshoot common issues and get most of your services. Visit summitbb.com/support for self-help articles and videos for TV, Internet, Phone and other services.
Welcome to Florida! Although not required, if you unplugged your Summit Broadband equipment when you left and you are back, no worries – click the link below and simply follow the self-guided instructions to ensure a smooth reinstallation of your equipment
Small changes make a big difference:
Maximize Wi-Fi Coverage – place your router in a central location and away from walls, corners, behind furniture, or interference such as microwaves or other appliances.
Quick Fixes – did you know that most of service issues resolve by just rebooting your modem/ONT in under 2 minutes? Now you can reboot your equipment in My Account.
Save time with Self-Service – many common tasks can be resolved in minutes online, no call required, saving you time. Just visit summitbb.com/support.
New & Upcoming Products
Summit Stream – Our new streaming TV service with 300+ live + streaming channels for a very low price is launching soon! Pre-sign up now to be among the first to know.
Wi-Fi 7 Routers – Next-gen multi-gig speeds, stronger reliability and wider coverage for all your devices.
5 Gig Fiber Internet Speeds – Lightning-fast speed rolling out soon in select areas – perfect for power users, ultra-connected smart homes, and more.
At Summit Broadband, the “Promise” isn’t just a tagline—it’s our commitment to your peace of mind. We proudly serve Floridians with a secure and reliable fiber-optic network, with cutting-edge technology, and a satisfaction guarantee you can count on.
Our Promise Guarantee
Congratulations to our Giveway Winners!
Programming Survey Giveaway Winner of $100:
Connie C. from Naples, FL.
September My Account Giveaway winner of $25 Gift Card:
Logan B. from Leesburg, FL.
Follow us!
We Want to Hear From You
Click button below to let us know your thoughts in the Suggestion Box.