From recurring service issues to a more responsive provider relationship Inn of Naples

Executive Summary

The 100-room Inn of Naples depends on connectivity for guest access, televisions, phones, reservations, payment processing, security systems, conference spaces, and front-desk operations. Intermittent outages and slower speeds affected guests and employees, while the previous provider did not resolve issues promptly. The management company selected Summit for competitive pricing, reliability, local support, and confidence in the account-management team. Summit installed internet and phone services throughout the hotel on schedule without disrupting operations. The property later reported faster real-world performance, fewer interruptions, better operation of critical systems, and a more responsive provider relationship.

Situation

Connectivity supports nearly every part of the Inn of Naples experience. Across its 100 rooms, the hotel relies on internet service for guest access, televisions, phones, point-of-sale and payment systems, front-desk operations, reservations, security cameras, conference spaces, and other connected applications.

Challenge

The hotel experienced intermittent outages and slower speeds that affected guests, staff, and business operations. Problems reached television service, check-in, payment processing, reservations, and guests who needed reliable access for work.

The previous provider also failed to resolve issues in a timely manner. The property received connectivity-related complaints, employee productivity was affected, and reservations, event hosting, and payment processing were exposed to disruption. Management reported no major direct financial loss but identified an effect on overall guest satisfaction.

Solutions

The management company selected Summit based on competitive pricing, speed, reliability, local support, and confidence in the account manager and technical advisor. Summit installed internet and phone services throughout the entire property.

The project was completed on schedule without disrupting guests or hotel operations. No installation challenges were reported. Communication occurred primarily by email, and the hotel identified communication as the strongest part of the implementation and ongoing relationship.

Results

Following the transition, the Inn of Naples reported faster real-world performance and fewer interruptions. Reservations, payment systems, phones, security systems, and other connected applications performed better, and the hotel became better able to support conferences, events, and business travelers.

The reported service tier remained unchanged, and no formal performance metrics were supplied. The supported result is a more dependable operating environment and a more responsive provider relationship, reinforced by better pricing and local support.