What Customers Are Saying About Summit Broadband

Explore recent customer feedback, review highlights, and the service improvements shaping the Summit experience across Florida.

A Quick Snapshot of Customer Sentiment

Google

4.6 / 5

Based on 4,695+ reviews

Updated October 2026

Recent Reviews from Customers

We know that prospective customers want more than a score—they want to hear directly from people using our services today.

David J., Naples FL
★★★★★
Service was constantly coming going, wifi connected with no internet multiple times a day. TV taking forever to react. They sent a technician to the house. Bladimir was the most awesome tech i have had at my house in over 70 years. Very politely introduced himself, read my conversation with CS and ask me some questions no time at all he doubled our speed, synched all the remotes so we don't need 2 for each TV. Replaced a cable going bad. He explained everything he did and why, was super nice, tech savvy and so polite. Before he left he gave me his personal cell and ask that I keep him updated if anything is not doing what it was supposed to and quickly.
Annamarie F. , Naples FL
★★★★★
I rarely write reviews, but I had to recognize Valarie at Summit Broadband because her customer service was truly exceptional. On a scale of 1 to 10, she was a 50! She was incredibly patient, thoughtful, and genuinely cared about helping me. She took the time to answer every single one of my questions without ever making me feel rushed. Her kindness, professionalism, and willingness to go above and beyond actually brought me to tears. Every customer service representative should follow Valarie’s example. She turned what could have been a stressful experience into one that left me feeling valued and cared for. Summit Broadband is fortunate to have someone like her representing the company. Thank you, Valarie, for your outstanding service!
Ken N., Orlando, FL
★★★★★
I had an excellent experience with Ezekiel Diaz from Summit Broadband. He provided outstanding customer service from start to finish. His communication was clear, professional, and friendly. Ezekiel quickly diagnosed the issue and replaced the modem within minutes, getting our internet back up and running with minimal downtime. He was knowledgeable, efficient, and made the entire service visit stress-free. It's refreshing to work with someone who is punctual, courteous, and truly committed to customer satisfaction. Thank you, Ezekiel, for your exceptional service. Summit Broadband is fortunate to have you on their team. Highly recommended!
Ellen M., Orlando, FL
★★★★★
Summit Broadband came with my new condo. It has been great. I can only compare it to Spectrum and the truth is Summit Broadband is miles ahead of Spectrum. Both companies are difficult on the phone and both companies employ very nice people in the field. The difference is in the technology. Summit Broadband goes into sleep mode, volume is turned off and beautiful pictures show on the screen. When you bring it back, it comes right back onto Summit Broadband. Spectrum shuts itself down and to bring it back you need to go through the tv remote, find and change the input and bring up Spectrum. Summit has made it so much easier for the elderly and computer challenged. When you change the channel on both systems, you can restart. The difference between Spectrum and Summit is, at that point, you cannot use the fast forward feature on Spectrum and you can on Summit. Thank you Summit. It is a pleasure doing business with you.
Adam M., Naples FL
★★★★★
Have had a great experience working with Vinny C so far from the Broadband team. Very helpful and throughout about how broadband services best meet my needs. Thank you Vinny!
Donald P., Orlando FL
★★★★★
September I had Your company install Summit broadband in my home Thursday, September 03, I was very pleased with the installation and with all of the installers especially, of the representative I dealt with, Phillip Ruff. Very professional in all his dealings. After the installers were finished. Mr Ruff return and helped get all my equipment from computer to printer, and TV set up, as well as my other communication equipment up.
Sam W., Orlando FL
★★★★★
Kyle was communicative, on time, and efficient. It was such a quick and easy installation! Thanks!
Andrew S.
★★★★★
Excellent service from installation to reliability to even the straightforward online cancellation process I just spent a mere 5 minutes accomplishing via chat. Larger companies make you jump through unnecessary hoops but Summit Broadband makes things easy. A+++ I hope my next home has service available through them.
Juan R.
★★★★★
Kyle was very professional and even waited a while for me to get home and get the work done.

Why Customers Continue to Choose Summit

Fiber-focused
network

Built to support the speed, reliability, and performance customers expect.

Florida-based
Focus

We serve Florida communities with local knowledge and regional accountability.

Responsive
support

We continue investing in service, communication, and customer care improvements.

Community partnership approach

We support the residents, businesses, and properties we serve with a partnership mindset.

Listening, Improving, and Staying Accountable

Customer feedback matters. Like any provider, we have received both praise and criticism over time. What matters most is how we respond. We continue to invest in our network, customer care, communication, and service experience to better serve our customers and communities.

Where Customers Review Us

Google: 4.3/5 (Based on 1,240+ reviews – Updated April 2026)

Platform 2: 4.5/5 (Based on 320+ reviews – Updated April 2026)

Platform 3: 4.6/5 (Based on 185+ reviews – Updated April 2026)

Questions Prospective Customers Often Ask

Why do ratings vary by platform?

Different review platforms attract different types of feedback and review behavior. We encourage customers to consider recent reviews, total review volume, and the full customer experience.

This page is updated monthly to reflect the latest available ratings, review counts, and featured customer feedback.

Yes. We actively review and respond to customer feedback, using it to continuously improve our service, support, communication, and overall customer experience. We gather insights through multiple survey touchpoints—including NPS, CSAT, and Wellness Surveys—and consolidate that feedback for review by our executive leadership team. From there, we develop and implement action plans to strengthen customer engagement and drive ongoing improvements.

Yes. Our team can discuss service options, community support, and what to expect in your location.

How Was Your Experience with Summit Broadband?

Your feedback helps us continue improving the service we deliver to the communities we serve. We appreciate you taking a moment to share your experience.

We’re glad you had a great experience. Would you be willing to share your feedback to help others learn about Summit Broadband?

Google

We’re sorry your experience didn’t meet expectations. Please tell us more so our team can help make things right.