Internet
TV
Phone
Communities
Support
Back
Internet
Back
TV
Back
Support
About Us
Solutions
Wholesale
Channel Partners
Support
Back
About Us
Back
Solutions
Back
Voice Services
Back
Industry Expertise
Back
Support
My Account
Contact Us
  • Residential
  • Business

Introducing The Summit Broadband Promise for Business

FOCUSED ON
Fiber. Florida. You.

We’re focused on delivering ultrafast, reliable fiber services to Florida businesses. Our unique, secure network is designed to keep you always connected and always supported. That’s a commitment we stand behind.

Introducing The Summit Broadband Promise for Business

FOCUSED ON
Fiber. Florida. You.

We’re focused on delivering ultrafast, reliable fiber services to Florida businesses. Our unique, secure network is designed to keep you always connected and always supported. That’s a commitment we stand behind.

We’re Focused on You.
We Stand Behind Our Promise

Fiber Guarantee-05a2cb

Fiber Guarantee

In the rare event of a disruption, we stand behind our service. Eligible customers receive account credits based on the length and impact of any qualifying outage—no hassle, just accountability.


Florida Guarantee-f5d152

Florida Guarantee

We’re proudly Florida-based. From bringing fiber to underserved communities to supporting local charities, we are committed to our Florida neighbors. We give back a portion of our annual earnings in support of Florida communities. Local presence, local commitment.

Customer-Centric Credit Requests-2db36a

Customer-Centric Credit Requests

You have 30 days from the end of a month to report service issues and request service credits—and we make it easy.

Escalation-269d84

Escalation When You Need It Most

If extended outages occur, we fast-track the resolution and elevate the response.

Support With Accountability-17c544

Support with Accountability

All issues are tracked in our ticketing system—from the moment you report them until the service is restored.

Account and Tech Review-5e203b

Account and
Technical Review

We proactively review your service performance to ensure optimal functionality and satisfaction.

Stay Connected Rewards-619cce

Stay Connected Rewards

Enjoy perks and incentives as a thank-you for being a loyal customer. More exciting perks coming in 2026!

Transparent Service-c909e1

Transparent Service Classifications

We define availability levels clearly:

  • Symmetrical Services: Guaranteed at 99.99% uptime.
  • Asymmetrical Services: Backed by 99.99% uptime.
  • Shared Fiber (Ascend Services): Lower-cost services that do not include SLA credits.

Focused on Fiber.
Because Our Network is Future-Proof.

Reliable Fiber Connectivity

Our commercial Internet, Ethernet, and Data Transport services run on a purpose-built, Summit-owned fiber network. There’s no oversubscription, just dedicated performance built for business.

Engineered for Always-On Business

We deliver enterprise-grade reliability with built-in redundancies and proactive monitoring to minimize disruptions. Our protected fiber services are designed to keep your business connected — even when others aren’t.

Consistent Performance

Our fiber solutions deliver exceptional dependability. Whether you need fully protected premium or budget friendly connectivity, we have options designed to perform.

Explore Your Fiber’s Potential

Focused on Florida.
Built for Businesses that Power the Sunshine State.

Locally Engineered Network

Our network is designed for Florida’s unique needs—including severe weather preparedness and reliable response.

Accessible
Executives

Get direct access to decision-makers—not just call center reps—for your business needs.

Force Majeure Policy Aligned with Florida Law

We understand local risks. Our Service Level Agreement (SLA) respects Florida-based definitions hurricanes, and other natural events—with clear, fair conditions for performance exceptions.

Our Community Involvement

Our Promise Covers All Our Customers.

Keeping your home connected.

Our ultrafast Fiber internet is built to keep your home connected. Reliable Fiber–guaranteed.

Our Residential Promise

Keeping Communities Reliably Connected.

Keep your community future-proof and residents connected. Reliable Fiber–guaranteed.

Our Bulk Communities Promise

Service was thorough and successful. Mike was knowledgeable, courteous, and efficient. He also explained everything which we appreciated.
Fred C.Yelp
Muy buen trato estoy muy contento con el trabajo realizado gracias por la atención todo a tiempo.
Alberto M.Yelp
Ashley's service was very fast & professional. We returned the equipment and she was very helpful and efficient. Highly recommend! 10/10.
Allison T.Yelp
Summit Broadband sent a technician within 24 hours of us calling in an issue with our TiVo box. The technician replaced our box and insured that everything was working. And he did it all with a friendly smile. Thank you Summit for good customer support, as well as your pleasant in field technician.
Ann P.Google

Effective September 1, 2025. SUMMIT BROADBAND may have the right to exclusively market its communication services in the Premises; if so, that right does not suggest SUMMIT BROADBAND is the only entity that can provide communications services to tenants. Services from an alternative provider may be available.