We’re Focused on You.
We Stand Behind Our Promise
Fiber Guarantee
We’re committed to keeping you connected with our state-of-the-art ultrafast, reliable Fiber network. If a complete technical outage due to Summit's network failure lasts 24+ consecutive hours, you will receive a bill credit.* *Power issues, customer equipment problems or natural disasters are excluded.
Florida Guarantee
We’re proudly Florida-base. From bringing Fiber to underserved communities to supporting local charities, we are committed to our Florida neighbors. We give back a portion of our annual earnings in support of Florida communities Local presence, local commitment.
60-Day Risk-Free Trial
One month free + our existing 30-day money-back guarantee* *Guarantee applies to Leesburg and Marco Island. 120 days risk free applies to Orlando (3 months free + 30-day money back guarantee).
24/7/365 Support
Our Florida-based customer care team is available around the clock to assist you—day or night. We also partner with U.S.-based support centers as a contingency during natural events to ensure uninterrupted service and fast response times whenever you need us.
Your Calls Answered in Under 90 Seconds
Our Customer Care team will answer your call in under 90 seconds or receive a $5 credit on your next bill.** **While Summit Broadband is committed to delivering exceptional customer service and strives to answer all calls within 90 seconds, certain events outside of our control—such as natural disasters, severe weather, or widespread utility disruptions—may impact our ability to meet this standard and no credit will be provided. During these rare instances, response times may be longer.
Account and Technical Review
We proactively review your service performance to ensure optimal functionality and satisfaction.
We Pay Your Break-Up Fees
We cover up to $200 in early termination fees when you switch to Summit Broadband.*** *** Customer must provide proof of early termination fees to receive credit.
Billing Error Guarantee
If you find an error on your bill, we’ll apply a $5 credit.
Stay Connected Rewards
Enjoy perks and incentives as a thank-you for being a loyal customer. More exciting perks coming in 2026!
Switch-Back Freedom
If you’re not satisfied, we’ll help you reconnect with your previous provider at no cost and with no hard feelings. We never require contracts for our retail services, ever. Enjoy flexibility and freedom.
Our Guarantees Cover All Our Customers.
Because Your Business depends on it.
Our ultrafast reliable and secure Fiber Network is built to keep you always connected and protected.
Keeping Communities Reliably Connected.
Keep your community future-proof and residents connected. Reliable Fiber–guaranteed.
