We’re Focused on You.
We Stand Behind Our Promise
Fiber Guarantee
We’re committed to keeping you connected with our state-of-the-art ultrafast, reliable Fiber network. If a complete technical outage due to Summit's network failure lasts 24+ consecutive hours, you will receive a credit.[1]
Florida Guarantee
We’re proudly Florida-based. From bringing fiber to underserved communities to supporting local charities, we are committed to our Florida neighbors. We give back a portion of our annual earnings in support of Florida communities. Local presence, local commitment.
Dedicated Community Account Team
A specialized account management team is assigned to your community to streamline communication, resolve issues quickly, and support your board and property manager throughout the term of the agreement.
Performance Reviews & Account Check-Ins
We don’t wait for problems—we check in proactively. Bulk community accounts receive scheduled performance reviews to ensure service levels meet expectations, and to surface insights on usage trends and support activity.
Priority Support Response
Summit prioritizes technical and customer support tickets from bulk communities. Our team is trained to quickly identify and resolve issues in community and multi-dwelling environments.
Amenity Area Coverage
Connectivity doesn’t stop at the front door. Common areas and amenity facilities included in your agreement are supported with reliable service and coverage—from clubhouses to offices to recreation spaces.
Secure Access & Infrastructure Rights
Our services are delivered through formal easements and access rights defined in your community agreement, ensuring our ability to maintain, upgrade, and support the system without disruption.
Resident Experience Support
We offer clear resident onboarding, helpful support channels, and educational resources to ensure that every end user—from long-term owners to new renters—can easily connect and get the most from their Summit Broadband service.
Escalation When You Need It Most
If extended outages occur, we fast-track the resolution and elevate the response—so you’re never left waiting.
Exclusive Perks & Rewards
Your community will receive exclusive Perks and Rewards, including special promotions to upgrade and discounted pricing for our services beyond our retail pricing. Learn how select bulk communities can enjoy even more rewards and benefits with our exclusive Sapphire Program.
Let’s Party!
On-site community events hosted by Summit. From our Summit Community Account Managers to members or our accessible executive leadership, we look forward to meeting your community and getting to know our neighbors.
Our Promise Covers All Our Customers.
Keeping your home connected.
Our ultrafast Fiber internet is built to keep your home connected. Reliable Fiber–guaranteed.
Because Your Business depends on it.
Our ultrafast reliable and secure Fiber Network is built to keep you always connected and protected.
Effective September 1, 2025. SUMMIT BROADBAND may have the right to exclusively market its communication services in the Premises; if so, that right does not suggest SUMMIT BROADBAND is the only entity that can provide communications services to tenants. Services from an alternative provider may be available. Subject to change. Limited to 3 credits, or $15 maximum per customer, within 12-month calendar year.
[1] Power issues, customer equipment problems, fiber cuts, natural disasters, or other acts of Force Majeure, as defined in our Master Services Agreement, are excluded. Credit will be in the form of an e-gift card for residential bulk customers.