We’re Focused on You.
We Stand Behind Our Promise
Fiber Guarantee
We’re committed to keeping you connected with our state-of-the-art ultrafast, reliable Fiber network. If a complete technical outage due to Summit's network failure lasts 24+ consecutive hours, you will receive a credit.[1]
Florida Guarantee
We’re proudly Florida-based. From bringing Fiber to underserved communities to supporting local charities, we are committed to our Florida neighbors. We give back a portion of our annual earnings in support of Florida communities. Local presence, local commitment.
60-Day Risk-Free Trial
One month free + our existing 30-day money-back guarantee.[2]
24/7/365 Support
Our Florida-based customer care team is available around the clock to assist you—day or night. We also partner with U.S.-based support centers as a contingency during natural events to ensure uninterrupted service and fast response times whenever you need us.
Your Calls Answered in Under 90 Seconds
Our Customer Care team will answer your call in under 2 minutes or receive a credit.[3]
Switch-Back Freedom
If you’re not satisfied, we’ll help you reconnect with your previous provider at no cost and with no hard feelings. We never require contracts for our retail services, ever. Enjoy flexibility and freedom.
We Pay Your Break-Up Fees
We cover up to $200 in early termination fees when you switch to Summit Broadband.[4]
Billing Error Guarantee
If you find an error on your bill, we’ll apply a credit.[5]
Stay Connected Rewards
Enjoy perks and incentives as a thank-you for being a loyal customer. More exciting perks coming in 2026!
Account and Technical Review
We proactively review your service performance to ensure optimal functionality and satisfaction.
Our Promise Covers All Our Customers.
Because Your Business depends on it.
Our ultrafast reliable and secure Fiber Network is built to keep you always connected and protected.
Keeping Communities Reliably Connected.
Keep your community future-proof and residents connected. Reliable Fiber–guaranteed.
Effective September 1, 2025. SUMMIT BROADBAND may have the right to exclusively market its communication services in the Premises; if so, that right does not suggest SUMMIT BROADBAND is the only entity that can provide communications services to tenants. Services from an alternative provider may be available.
Requests for service credits must be submitted within 30 days of the qualifying event. Eligible events include:
- Calls with wait times exceeding 120 seconds (excluding the exceptions noted below)
- Qualifying outages lasting more than 24 hours
- Billing errors that qualify under our standards
Requests received after the 30-day period will not be considered for credit.
[1] Power issues, customer equipment problems, fiber cuts, natural disasters, or other acts of Force Majeure, as defined in our Master Services Agreement, are excluded.
[2] Guarantee applies to subscribers of Leesburg and Marco Island only. 120 days risk free applies to Orlando subscribers only (3 months free + 30-day money back guarantee).
[3] This only applies to calls made Monday through Friday from 9am to 5pm. This guarantee does not apply and credit will not be provided for calls made during the following blackout dates and when issues are caused by Force Majeure as defined in our Master Services Agreement. Blackout dates are as follows: New Year’s Day (Jan 1), Independence Day (July 4), Thanksgiving Day (Fourth Thursday in November), Black Friday, Dec 24 through January 2, Christmas Day (Dec 25), Super Bowl Sunday, March Madness Kick-off, first 2 weeks of August.
(Any credit issued pursuant to this guarantee will not exceed $15 in credits per account per calendar year.)
[4] Customer must provide proof, and Summit Broadband shall verify, an account with another recognized provider and early termination fees prior to receiving credit.
[5] If eligible, all requests for credit will be evaluated and reviewed in accordance with Summit Broadband standards. Subject to change. Limited to 3 credits, or $15 maximum per customer, within 12-month calendar year.